Access to your SplitMetrics Acquire account can be given to an unlimited number of users from your organization.
How to Add a New User
❗ Only users with Owner and Admin roles can manage other users and access the Team Management workspace.
Navigate to Team Management
Log into your SplitMetrics Acquire account.
Click on Settings in the navigation menu.
Select Team Management from the menu.
Invite a New User
Click the Invite User button.
Enter the email address of the new user and press Enter.
Choose a role (Admin, Manager, or Reader).
Click Invite.
User Invitation Process
The invited user will receive an email.
They must click Confirm my email and complete their registration by entering their name and creating a password.
💡 Tip: You can invite multiple users at once. Just make sure to press Enter after each email before clicking Invite.
User Roles
Each user role comes with different access levels:
Owner – Full access plus account ownership (only one per account). Changes require contacting SplitMetrics Acquire support.
Admin – Full access to all features, data, and team management.
Manager – Can create, edit, and manage campaigns but cannot access team management.
Reader – Read-only access to campaigns and settings; no team management access.
📌 Important: Only one Owner exists per account. To change the Owner, contact the SplitMetrics Acquire support team.
User Statuses & What They Mean
When viewing your user list, you may see different statuses:
✔ Active – The user has logged in and has full access.
🕒 Pending – The invitation was sent, but the user hasn’t completed registration.
🔓 Accepted – Registration completed, but the user has not logged in yet.
🔴 Expired – The invitation link expired before registration was completed.
🔁 Resent – The invitation was resent, but the user hasn’t registered yet.
💡 Tip: If a user is having trouble joining, check if their invitation has expired or if they are using the correct email.
For more details on managing your team, refer to our guide: Managing Your Team in SplitMetrics Acquire 🌟
Have questions? Feel free to reach out to our support team. We’re happy to help 🌻