Keeping your team organized just got easier! With the Team Management in your Workspace, you can now add teammates to your workspace on your own — no need to contact support team. This feature allows you to efficiently collaborate, assign roles, and manage access within SplitMetrics Acquire 🚀
Why Use Team Management?
✅ Save Time – Quickly add and manage team members in just a few clicks.
✅ Full Control – Assign roles based on responsibilities and keep your workspace secure.
✅ Better Collaboration – Ensure the right people have the right level of access to optimize workflow.
How to Add Team Members
❗ Please note that only users with Owner and Admin roles can manage other users and only these roles will have access to the Team management workspace.
1️⃣ Navigate to Team Management
Log into your SplitMetrics Acquire account.
Click on Settings in the navigation menu.
Select Team Management from the menu.
2️⃣ Invite a New User
Click the Invite User button 👇
Enter the email address of the new user.
Press Enter (this is a mandatory step!).
Choose a role (Admin, Manager, or Reader).
Click Invite 👇
❗ If the Invite button is greyed out, that means that this user is already added to your team.
❗ ❗ Make sure there are no extra spaces before or after the email when copying it. Our system may not recognize emails with spaces as valid, preventing you from using them for user invitations.
3️⃣ User Invitation Process
The invited user will receive an invitation email.
They need to click Confirm my email in the email.
They will be redirected to the registration page where they must enter their name and create a password 👇
After clicking Confirm, their registration is complete!
They can then log in with their email and new password. 🎉
💡 Pro Tip: You can invite multiple users at once! Just make sure to press Enter after each email before clicking Invite.
❗ If you have more than one organization and want to add a new user to them, you will first need to add them to the main organization. Then, you can switch to your other account(s) using the switcher and invite them to as many organizations as necessary.
How to change user roles
Each role comes with different access levels:
🔹 Owner – Full access plus account ownership (only one per account). Can only be changed by SplitMetrics Acquire support.
🔹 Admin – Full access to all features, data, and team management.
🔹 Manager – Can create, edit, and manage campaigns but cannot access team management.
🔹 Reader – Read-only access to campaigns and settings. No team management access.
❗ Important: Only one Owner exists per account. If a change of the Owner is needed, contact SplitMetrics Acquire support team.
To change a user's role, just click on the Edit option in the Actions column 👇
In the opened Edit user pop-up, choose the new role from the drop-down menu:
To remove user from your team, please choose the Delete option in the Actions column:
Then, simply press the delete button to permanently remove user from your team 👇
User Statuses & What They Mean
When checking your user list in the Team Management in your Workspace, you may see different statuses next to team members:
✔ Active – The user has logged in and has full access to the workspace. If they were an existing user, this status is applied immediately upon being added.
🕒 Pending – The invitation was sent, but the user hasn’t completed their registration. Reminder: The invitation link is only valid for 48 hours, so you may need to resend it.
🔓 Accepted – The user has completed registration but has not logged in yet. This can happen when an existing user is added to a new workspace but hasn't accessed it yet.
🔴 Expired - The invitation link has expired. The user did not complete registration within the specified time (e.g., 48 hours).
🔁 Resent - The invitation was resent, but the user has not completed registration yet.
💡 Tip: If a user is having trouble joining, double-check that their invitation hasn’t expired and that they are using the correct email.
❗ If user's invitation is expired, you would need to re-invite him to your team. To do so, simply click the Invite button and invite him again. Their status will automatically change from the Expired to Pending.
If you're having trouble adding a new user, they might already have a Starter Plan account on SplitMetrics Acquire. Try using a different email address to invite them 😊
Managing your team in SplitMetrics Acquire has never been easier! With full control over user access, role assignment, and status tracking, you can focus on growing your app while ensuring smooth collaboration 🎯
Have questions? Feel free to reach out to our support team. We’re happy to help 💚