When you have connected a new MMP and do not see the data coming from it to your SplitMetrics Acquire account, then it is most likely that something is wrong with the setup. Please go through the points below to ensure that everything was set up correctly:
Step 1️⃣ Check if integration was set up correctly in your MMP by following the Partner integration guide with your MMP.
Step 2️⃣ Please ensure that you’ve created custom conversions for each in-app event you wish to track. To create a custom conversion, go to Settings > Custom Conversion and create custom conversions for the specific event. 🔗Check our step-by-step guide
Step 3️⃣ Ensure that the integration between your MMP and Apple Ads is up and there are Apple Ads-attributed in-app events visible on the MMP charts that can be transferred to the SplitMetrics Acquire dashboards.
Step 4️⃣ Check the date ranges when you are comparing your MMP dashboard with your SMA dashboard. We only start receiving and showing in-app events after the integration is complete in a correct way. We will not show in-app events that happened before the integration set up.
Step 5️⃣ Please add a corresponding column to the dashboard to actually see the quantity of in-app events. Custom conversion columns are not in the default preset, so you need to edit your columns preset to see it on your dashboard.
As soon as everything above is in check, the events should start flowing seamlessly.